Terms & Conditions

These Terms & Conditions govern your use of the GenThrive website and services. GenThrive is operated by Mohammed F Merchant, doing business as MFM Enterprises. By accessing or using our site or services, you agree to these terms.

Acceptance of Terms

By using our website, submitting a form, or enrolling in any messaging program, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our services.

Services

GenThrive provides reputation management, local visibility, AI-powered customer communication, and website-related services for local businesses. We help businesses collect customer feedback and request Google reviews by making it easy for their customers to share their experience.

User Responsibilities

You agree to provide accurate information when submitting forms and to use our site only for lawful purposes. Businesses are responsible for the accuracy of customer contact information they provide and for having appropriate permission to contact their customers.

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of GenThrive or its licensors and is protected by applicable intellectual property laws.

Third-Party Platforms and Services

Our services may interact with third-party platforms such as Google. We are not affiliated with, endorsed by, or sponsored by Google or any other third-party platform. Third-party platform terms and policies apply to your use of those platforms.

No Guarantee of Results

GenThrive helps businesses request genuine reviews from their real customers. We do not create, purchase, or fabricate reviews, and we do not guarantee a specific number, rating, or outcome from any review campaign. We cannot guarantee specific search rankings, Map Pack placement, lead volume, appointments, or revenue. Results vary by business, market, and location.

Payments

Where paid services apply, fees and billing terms will be described at the time of purchase. You are responsible for any fees you authorize.

SMS Messaging Terms

By providing your mobile number and opting in to receive SMS messages, you consent to receive text messages from GenThrive relating to the messaging program for which you enrolled.

Messages may include customer feedback requests, review requests, service-related communications, support messages, account-related notifications, and other communications consistent with the consent you provided.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP. After opting out, you may receive one final confirmation message. For assistance, reply HELP or contact GenThrive through the contact information provided on this website. Wireless carriers are not liable for delayed or undelivered messages.

Limitation of Liability

GenThrive is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, GenThrive and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Indemnification

You agree to indemnify and hold harmless GenThrive and its operators from any claims or damages arising from your use of our services or your violation of these Terms.

Termination

We may suspend or terminate access to our services at any time, for any reason, including violation of these Terms.

Governing Law

These Terms are governed by the laws of the United States and the state in which GenThrive operates, without regard to conflict of law principles.

Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about these Terms, please contact us.